Privacy Policy
Effective Date: December 15, 2025
At CloudWave Hosting (a service operated by CloudWave Digital Solutions under the domain hosting.cloudwave.asia and associated with cloudwave.asia), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and hosting services.
1. Information We Collect
- Personal Information: Name, email address, billing address, phone number, and payment details provided during registration or purchases.
- Account & Usage Data: IP addresses, browser type, device information, access times, and server logs.
- Hosted Content: Files, databases, emails, and websites you upload. We do not access this unless required for technical support or legal compliance.
- Cookies & Tracking: See our Cookie Policy below for details.
2. How We Use Your Information
We use your data only for legitimate purposes:
- To provide and maintain hosting services (account management, billing, support).
- To improve performance (analytics, security monitoring, backups).
- To communicate updates, invoices, and promotional offers (with opt-out).
- To comply with legal obligations and protect against abuse.
We do not sell your personal data.
3. Data Sharing
We share data only when necessary:
- With trusted processors (payment gateways, backup providers) under strict agreements.
- For legal compliance (court orders, law enforcement).
- In business transfers (mergers/acquisitions).
4. Data Security
We use industry-standard measures: encryption, firewalls, DDoS protection, regular audits. Breaches are reported within 72 hours as required by law.
5. Your Rights
You have the right to:
- Access, correct, or delete your data.
- Withdraw consent or opt out of marketing.
- Request data portability.
Contact us at privacy@hosting.cloudwave.asia. We respond within 30 days.